Terms and Conditions of Use

Company information

Smart Scribe belongs to Mr. Stéphane Héquet, individual entrepreneur registered with the RCS of Tours under the SIRET number 53241847200017, and located at 2 rue du Cher in Tours (37200), France.

Description of the service

Smart Scribe provides an automatic audio transcription solution through a Software as a Service available at https://app.smartscribe.co, allowing to convert the content of audio and video files into text. The supported audio file formats are the following: .mp3, .wav, .mp4, .mpeg, .mov, .flac, .ogg, .mpeg3, m4a, .aac, .aiff, .3gpp and .wma.

Smart Scribe makes available to all users a custom-made text editor to facilitate the proofreading and the correction of the transcripts. Smart Scribe users can review and modify the content of their transcripts at any time.

Smart Scribe allows users to export their transcripts in one of the following formats: .docx (Word Document), .pdf (Portable Document Format), .odt (Open Document), .json (JavaScript Object Notation), .txt (Text File).

Price of the service

The price per hour for the automatic transcription service is 10€ (incl. taxes). We offer sliding price scale according to the volume of hours purchased.

The use of the tailor-made text editor allowing you to correct and refine your transcripts, as well as the export and download of your transcripts in one of the available formats, are totally free and do not entail any additional cost.

For our perfect transcription service, where your transcripts are proofread and corrected by a professional transcriptionist, we offer a fixed price of 2€ (incl. taxes) per minute.

Free trial

When you sign up, we offer you 30 free minutes of automatic transcription to allow you to test Smart Scribe.

Upon succesfull registration, we automatically credit your Smart Scribe account with 15 minutes of automatic transcription. This allows you to try our automatic transcription software with an audio or video file with a duration inferior or equal to 15 minutes.

If the audio or video file you want to convert to text is longer than 15 minutes, we either invite you to cut your file to reduce its duration to a maximum of 15 minutes, or to purchase hours (in addition to the 15 minutes offered) to enable the complete transcription of your file.

The free trial is valid only once per person, per household or per company. Any fraudulent attempt with the objective to take advantage of multiple free trials will result in the permanent deletion of accounts and transcripts created on Smart Scribe.

Access and use of the service

Access and use of the service requires the creation of a user account. The user must create an account to benefit from the service, as long as he has a suitable IT equipment to access the service, and a valid personal or professional email address.

Access and use of the service, including the automatic audio/video transcription process, the tailor-made text editor allowing to refine transcripts, and the download of transcripts, are provided and authorized on a temporary basis and are subject to these terms and conditions of use.

Smart Scribe does not guarantee the availability of the website or any service provided on the website.

Smart Scribe reserves the right to revise, change, modify or delete the content of any portion of the website and/or any service it provides on the website at any time and without prior notice, in its sole discretion.

Smart Scribe accepts no liability for any interruption of the service, for any defect, error, bug related to the service, or for any loss of data.

Smart Scribe reserves the right to terminate access to all or part of the website or to the service provided, in its sole discretion and with or without prior notice.

License to use

We grant you a license to use the service provided and made available on www.smartscribe.co website and on app.smartscribe.co application. You may not use the service other than as specified in these Terms and Conditions of Use without our prior written consent.

You must accept the Terms and Conditions of Use while creating a user account. If you do not accept these Terms and Conditions of Use, your user account cannot be created.

Limitations of liability

The service and content are provided on an "AS IS" and "AS AVAILABLE" basis. Smart Scribe expressly disclaims all warranties of any kind, whether express or implied, that may relate to the quality of transcription, to the fit for a particular purpose, or to the inaccuracy of the Content of the website.

Although every care is taken to ensure the security and privacy of user personal data, Smart Scribe assumes no liability for any theft or loss of data. By accepting these Terms and Conditions of Use, you acknowledge that any personal information or file transmitted to Smart Scribe could be intercepted.

Smart Scribe does not guarantee that the website, the servers hosting the website, or the electronic communications sent are free of viruses or any other elements harmful for the user.

Smart Scribe website (https://www.smartscribe.co) as well as the Smart Scribe application (https://app.smartscribe.co) are the exclusive property of Mr. Stéphane Héquet, and are therefore protected by copyright and intellectual property right. Unless otherwise specified, the content published on the website and the application may not be reproduced, transmitted, published or distributed in any form whatsoever.

Applicable law and jurisdiction

These Terms & Conditions of Use shall be governed by and construed in accordance with the laws of France. Any dispute arising between the customer and Smart Scribe, attributable or related to the service provided by Smart Scribe shall be subject to the exclusive jurisdiction of Commerce Court of Tours (France).

GDPR Compliance

The processing of personal data by Smart Scribe complies with the General Data Protection Regulation (GDPR), which aims at protecting personal data of European citizens and at giving them more control over how their data is used.

You have the right to access, modify, delete or oppose the use or transfer of your personal data. You can exercise your rights by sending us an email at hello@smartscribe.co while providing a proof of your identity.

IT infrastructure

Our IT infrastructure uses the cloud services of OVH, a hosting provider that meets the best security standards to ensure cloud security, data protection :https://www.ovhcloud.com/fr/terms-and-conditions/

OVH
RCS Lille Métropole 424 761 419 00045
Headquarters: 2 rue Kellermann - 59100 Roubaix - France

Do not hesitate to contact at hello@smartscribe.co if you have any question related to these Terms & Conditions of Use.